Refund policy

 Due to the custom nature of personalized products, all sales are final.

However, if your item arrives damaged, please contact us within 5 days of delivery with proof (such as photos), and we will gladly arrange a replacement.

To be eligible for a return, your item must show proof significant damaged happened during shipping. 
To start a return, you can contact us at huehousepublishing@gmail.com. 

If your return is accepted, we’ll send you a refund equal to the amount paid.
You can always contact us for any return question at huehousepublishing@gmail.com. 

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received proof and inspected your return, we will let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at huehousepublishing@gmail.com